You Fought for Australia.Now Let Us Fight for You.
Baldwin Advocacy & Claims is a fixed-fee DVA advocacy service. Founded by a veteran, built for veterans. No percentage cuts. No hidden fees. Just honest, dedicated advocacy that puts your entitlements where they belong: in your pocket.
ThousandsOf Veterans Helped
Fixed FeeAlways. No Surprises
FreeInitial Consultation
VeteranOwned & Led
Kai Baldwin
Founder & Director, BAC
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5.0 Star ReviewsTrusted by Veterans
💰
Fixed Fee. No % Cuts100% of your entitlement stays yours
"I started BAC because veterans deserve an advocate who is truly on their side. Everything we do is built on our values: integrity, transparency, and care."
Kai Baldwin is a veteran. He was medically separated from the ADF and went through the entire DVA process himself. The claims, the paperwork, the frustration, the delays. He knows exactly how it all goes because he's lived it.
That firsthand experience is what drives everything BAC does. Over the years, Kai has helped thousands of veterans navigate the DVA system. BAC was built to be a one-stop shop for everything DVA. From initial liability claims through to permanent impairment, appeals, ComSuper, and for those who are eligible, Retrospective Medical Discharge, a complex and often misunderstood pathway that can be life-changing for veterans who were discharged without proper medical recognition.
Kai is honest, sometimes to a fault, and always transparent. You'll never get a runaround or be left wondering where things are at. What you see is what you get.
Baldwin Advocacy & Claims was founded on our values of integrity, transparency, and care. Your entitlements belong to you.
BAC operates on a fixed-fee model. Transparent, fair, and aligned with where the industry needs to go. Kai is also publicly supporting the Senate Inquiry into veteran advocacy fee structures.
This isn't just a business to Kai. It's personal.
Veteran Stories
What Veterans Say About BAC.
Real experiences from Australian veterans we've had the privilege of supporting.
★★★★★5.0| Trusted by Australian veterans
★★★★★
"After years of getting nowhere with my DVA claim, Kai had my liability accepted within months. Knowing the exact cost upfront made a massive difference to my family."
★★★★★
"I didn't know half the conditions I could claim for. Kai went through my full service history and identified things I'd written off as just part of the job."
★★★★★
"The fixed-fee model is a game changer. My previous advocate took a cut of my back payment, thousands out of my pocket. Kai was honest from the very first conversation."
★★★★★
"As the partner of a veteran, watching my husband struggle with the system was heartbreaking. Kai stepped in and made the whole process human."
★★★★★
"When I was medically separating I had no idea what I was entitled to or where to start. Kai walked me through every step, got me linked up with a good GP and local physio, and made sure nothing fell through the cracks."
★★★★★
"The transition out of Defence was the hardest part. Kai helped me sort my DVA claims before I even discharged and connected me with civilian providers who actually understood veterans. I wasn't left on my own."
★★★★★
"After years of getting nowhere with my DVA claim, Kai had my liability accepted within months. Knowing the exact cost upfront made a massive difference to my family."
★★★★★
"I didn't know half the conditions I could claim for. Kai went through my full service history and identified things I'd written off as just part of the job."
★★★★★
"The fixed-fee model is a game changer. My previous advocate took a cut of my back payment, thousands out of my pocket. Kai was honest from the very first conversation."
★★★★★
"As the partner of a veteran, watching my husband struggle with the system was heartbreaking. Kai stepped in and made the whole process human."
★★★★★
"When I was medically separating I had no idea what I was entitled to or where to start. Kai walked me through every step, got me linked up with a good GP and local physio, and made sure nothing fell through the cracks."
★★★★★
"The transition out of Defence was the hardest part. Kai helped me sort my DVA claims before I even discharged and connected me with civilian providers who actually understood veterans. I wasn't left on my own."
Common Questions
Frequently Asked Questions.
What does "fixed fee" actually mean?
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It means you know the full cost of our service upfront, before we begin any work. Unlike percentage-based advocates who take a cut of your backdated payment (often thousands of dollars), BAC charges a set fee. 100% of your DVA entitlement goes to you.
Is the initial consultation really free?
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Yes, completely free, no-obligation, and 100% confidential. We'll have a conversation about your situation, your service history, and what you may be entitled to. There's no pressure to proceed.
What types of DVA claims do you help with?
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We support veterans with Initial Liability claims, Permanent Impairment claims, PI Reassessments, Appeals & Reviews, Retrospective Medical Discharge applications, Medical Separation assistance, and ComSuper / Military Superannuation claims. If you're not sure what applies to you, that's exactly what the free consult is for.
Do I need to be discharged to make a claim?
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No. Both currently serving ADF members and discharged veterans can make DVA claims. Your eligibility depends on your service history and conditions, not whether you're still serving.
How is BAC different from other DVA advocates?
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Most advocates charge a percentage of your backdated payment, meaning the more you're owed, the more they take. BAC uses a fixed-fee model so there's no conflict of interest. We're also veteran owned and led, and we're actively supporting the Senate Inquiry into advocacy fee reform.
Can you help if my claim has already been declined?
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Yes. A declined claim is not always the final answer. We can review your case, identify where things may have gone wrong, and help you through the appeals and review process with additional supporting evidence.
Do you work with veterans across all of Australia?
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Yes. BAC supports veterans Australia-wide. We work remotely with veterans across every state and territory, so no matter where you're based, we can help.
Your Entitlements. Your Money. Your Future.
Don't leave what you've earned on the table. Book a free consultation today. It costs nothing and could change everything.
From initial claims through to permanent impairment, appeals, retrospective medical discharge and ComSuper. BAC handles it all under one roof. Every step of the way.
How We Help
Every Step. Every Claim.
Most veterans don't just have one claim, they have several. BAC is built to manage your entire DVA journey from start to finish, so you're not bouncing between providers or starting over each time.
Initial Liability Claims
Start your DVA claim with the right support
If you have service-related medical conditions, the first step is having them accepted by DVA through an Initial Liability claim.
New DVA claims
Service-related conditions
Claim preparation and submission
Medical evidence coordination
Permanent Impairment Claims
Access the compensation you are entitled to
Once your conditions are accepted by DVA, you may be eligible for Permanent Impairment compensation, which can include lump sum payments.
Permanent Impairment claims
DVA lump sum compensation
Medical assessment coordination
PI claim paperwork
Permanent Impairment Reassessments
Your conditions changed, your claim should too
If your accepted conditions have worsened over time, you may be eligible for a reassessment and additional compensation.
Permanent Impairment reassessments
Worsening conditions
Increased DVA compensation eligibility
Reassessment applications
Medical Separation Assistance
Navigate your transition the right way
The medical separation process can be overwhelming and confusing. Kai has helped hundreds of serving members transition correctly, making sure nothing is missed and your entitlements are protected from day one.
Medical separation guidance
Entitlement protection during transition
Coordination with DVA claims
End-to-end transition support
Appeals & Reviews
A declined claim is not always the final decision
If your claim has been declined or you disagree with a DVA decision, you may be able to request a review or appeal.
DVA claim reviews
DVA appeals
Declined claims
Additional medical evidence
Retrospective Medical Discharge
For those who were discharged without proper recognition
Many veterans left the ADF without proper medical recognition of conditions sustained during service. A retrospective medical discharge can unlock significant entitlements and the recognition you deserved from day one.
Retrospective medical discharge applications
Discharge category reviews
Supporting documentation & medical evidence
End-to-end case management
ComSuper / Military Superannuation
Additional financial support beyond DVA
Some veterans may be eligible for ComSuper or military superannuation invalidity benefits in addition to their DVA entitlements.
ComSuper invalidity claims
Military superannuation claims
MSBS and DFRDB applications
Claim guidance
The BAC Approach
Dedicated Advocacy. Fixed Fee. No Surprises.
Every veteran's situation is different. That's why we take the time to properly understand your service history, your conditions, and your goals before recommending a path forward.
You'll never be charged a percentage of your entitlement. BAC's fixed-fee model means what you're owed stays yours.
Not Sure What You May Be Eligible For?
Many veterans are unaware of the claims and compensation they may be entitled to.
We offer a free consultation to discuss your circumstances and help you understand your options.
About Us
Built by a Veteran. For Veterans.
Baldwin Advocacy & Claims exists for one reason. To make sure Australian veterans receive every entitlement they've earned, without losing a cent to percentage-based fees.
Our Mission
Your Entitlements Belong to You.
For too long, the veteran advocacy industry has operated on a percentage-based fee model, where advocates take a cut of the very entitlements veterans have earned through their service.
BAC was founded to change that. We operate on a fixed-fee model. Transparent, fair, and designed to put veterans first. You know what you'll pay upfront, and 100% of your entitlement goes to you.
We're not just talking about reform. We're actively supporting the Senate Inquiry into veteran advocacy fee structures because we believe the entire industry needs to change.
What We Stand For
Our Values.
⚖️
Transparency
No hidden fees, no surprises. You know exactly what BAC costs from day one, and exactly what you'll receive.
🤝
Integrity
We do what's right for veterans, every time. No shortcuts, no grey areas. Just honest advocacy you can trust.
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Care
We understand this path is stressful. We're here to take some of the pressure off you so you can focus on what matters.
The Founder
Meet Kai Baldwin.
Kai is a veteran. He was medically separated from the ADF and went through the entire DVA process himself. The claims, the paperwork, the frustration, the delays. He knows exactly how it all goes because he's lived it.
Kai is honest, sometimes to a fault, and always transparent. You'll never get a runaround or be left wondering where things are at. What you see is what you get.
He built BAC on one non-negotiable principle: your entitlements belong to you.
Why Veterans Choose BAC
The BAC Difference.
Veteran Owned & Led
Kai understands the culture, the reluctance to ask for help, the way veterans minimise things. BAC was built by someone who gets it.
Fixed Fee. No Percentage Cuts
Unlike most advocates, we don't take a percentage of your backdated payment. You keep 100% of your entitlement.
End-to-End Support
From initial liability claims to permanent impairment, reassessments, appeals, and ComSuper. We handle it all.
Australia-Wide
We support veterans across the country. No matter where you're based, BAC is here to help.
Testimonials
Real Veterans. Real Stories.
Hear directly from veterans and their families about their experience working with Baldwin Advocacy & Claims.
Featured Testimonial
Hear From Cam.
Cam is a veteran who went through the DVA claims process with BAC's support. Here's what he had to say.
Cam's Story, Coming Soon
Video testimonial being edited
"Cam's full testimonial will be featured here once the video is ready."
Cam, Australian Veteran
What Veterans Say
More From Our Community.
★★★★★5.0| Trusted by Australian veterans
★★★★★
"After years of getting nowhere with my DVA claim, Kai had my liability accepted within months. Knowing the exact cost upfront made a massive difference to my family."
★★★★★
"I didn't know half the conditions I could claim for. Kai went through my full service history and identified things I'd written off as just part of the job."
★★★★★
"The fixed-fee model is a game changer. My previous advocate took a cut of my back payment, thousands out of my pocket. Kai was honest from the very first conversation."
★★★★★
"As the partner of a veteran, watching my husband struggle with the system was heartbreaking. Kai stepped in and made the whole process human."
★★★★★
"When I was medically separating I had no idea what I was entitled to or where to start. Kai walked me through every step, got me linked up with a good GP and local physio, and made sure nothing fell through the cracks."
★★★★★
"The transition out of Defence was the hardest part. Kai helped me sort my DVA claims before I even discharged and connected me with civilian providers who actually understood veterans. I wasn't left on my own."
Share Your Story
Had a Good Experience with BAC?
We'd love to hear from you. If BAC helped you navigate your DVA claim and you'd like to share your experience, get in touch. Your story could help another veteran take that first step.
Our Partners
Trusted Providers. Veteran Focused.
We work alongside trusted healthcare providers who understand veterans and the unique challenges of military service.
Who We Work With
Our Service Partners.
BAC partners with healthcare providers who share our commitment to putting veterans first. These are the professionals we trust to support your claims with quality care and thorough reporting.
General Practice
Veteran-focused general practice providing comprehensive medical assessments, GP reports, and ongoing care tailored to current and former ADF members.
Dr Richard Triggs
General Practitioner, MBBS, BSc, FRACGP
University of Queensland graduate with extensive experience in metropolitan and regional Queensland. Specialist interest in Veterans' Health, Men's Health, Musculoskeletal, Sports Medicine, and Skin Cancer Medicine.
Dr Virja Panday
General Practitioner, MBChB, FRACGP
Extensive experience across rural, regional, and metropolitan settings. Fellow of the Royal Australian College of General Practitioners and Certified Independent Medical Examiner with significant experience in disability and impairment assessments.
Soul Medicine VAR is a veteran-led psychiatry service delivering specialised mental health assessments for Australian Defence Force veterans and serving members. Led by Consultant Psychiatrist and veteran Dr Rory Morris-Butler, their team combines clinical expertise with lived military experience.
They deliver precise, evidence-based, DVA-aligned assessments including Initial Liability and Permanent Impairment reports. With streamlined telehealth services, they ensure timely access, decisive reporting, and a standard of care trusted by veterans and referrers alike.
Mindful Mates is a veteran-led social work and wellbeing service supporting veterans, first responders, healthcare workers, and their families through practical, trauma-informed care, connection, and mental health support.
They also run a community Drop-In Centre providing a safe, welcoming space for connection, peer support, and access to wellbeing activities and services.
Natassja's focus is on helping veterans move forward with clarity and confidence, ensuring financial decisions are made with a full understanding of how DVA payments impact cash flow, tax, superannuation, insurance, investments, and long-term planning.
She works collaboratively with trusted DVA advocates to provide advice that is aligned and practical for individual circumstances, because Defence clients deserve financial advice that respects both their service and their circumstances.
Join a veteran-led team that's changing the way Australian veterans access their entitlements.
Opportunities
What We're Looking For.
Claims Advocates & Specialists
DVA Claims
Help veterans navigate the DVA claims process from start to finish. You'll manage case files, compile evidence, draft submissions, and guide clients through Initial Liability, Permanent Impairment, and appeals. Experience in DVA or military background is a plus, but not essential, we'll train the right person.
Administration & Client Support
Operations
Keep the engine running. You'll handle client coordination, scheduling, document management, and general admin. You're organised, reliable, and you genuinely care about providing a great experience for our clients.
General Expression of Interest
All Roles
Don't see a perfect fit but keen to be part of what we're building? Send through your details anyway. We're always open to hearing from good people who want to make a difference for veterans.
Keen? Get in Touch.
Send your resume and a bit about yourself to the email below. We'd love to hear from you.
