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Where Are You Right Now?
Pick the door that matches your situation. Each one takes you to the guides and videos that matter for you.
Still Serving
Facing a Med Sep?Lodge Before You're Out.
The transition window is the best shot you'll get, and most people waste it.
Book a chat with Kai →
Never Claimed
Out, and Never Claimed?Start With the Full List.
Or only claimed a couple of things? Most veterans have more service-related conditions than they've claimed.
Book a chat with Kai →
Already in the System
Got Accepted Conditions?There's More on the Table.
Reassessments, incapacity payments, cards, appeals. And what 1 July 2026 changed for you.
Book a chat with Kai →
DVA changed on 1 July 2026. One Act now decides every new claim, and it changed the maths for veterans on the old Acts. Here's what it means for you →
Straight Answers
Real DVA Questions, Answered in Under a Minute.
What can I claim from DVA?
Can I claim while I'm still serving?
How do I get Initial Liability accepted?
How does a Permanent Impairment assessment work?
Incapacity payments, PI, pensions: what's the difference?
White Card or Gold Card: what's the difference?
Claim knocked back. Now what?
Do I actually need an advocate?
What does fixed fee actually mean?
What did the VETS Act change on 1 July 2026?
One Act replaces three, in 40 seconds
The DVA entitlement you probably don't know about
Guide
How to Make a DVA Claim in Australia +
A plain-English guide to the DVA claims process for current and former ADF members.
Read the Full Guide →
Watch: What Can I Claim From DVA?
What Can I Claim From DVA?
A DVA claim is the starting point for getting your service-related conditions recognised, treated and compensated. This is the plain-English version of how it works, who can claim, and the mistakes that get veterans knocked back.
Guide
DVA Initial Liability Explained +
The foundation of every DVA claim. Get this sorted first and everything else falls into place.
Read the Full Guide →
Watch: Initial Liability Explained
Initial Liability in 80 Seconds
Initial Liability is the gateway to the entire DVA system. It's DVA formally accepting that your condition is related to your service. Without it, you can't access treatment or compensation. Get this sorted first.
Guide
What is Permanent Impairment Compensation? +
How DVA lump sum compensation works and what it could mean for you.
Read the Full Guide →
Watch: Permanent Impairment Explained
Permanent Impairment Assessments
Permanent Impairment compensation is a lump sum payment from DVA for the lasting impact your service-related conditions have on your life. If you've got accepted conditions and haven't looked into PI, you could be leaving serious money on the table.
Guide
DVA Incapacity Payments Explained +
A plain-English guide to DVA's income replacement payment: what it is, how it's worked out, who can claim it now, and the traps that cost veterans real money.
Read the Full Guide →
Watch: Incapacity Payments Explained
Incapacity Payments Explained
Incapacity payments are DVA's income replacement for veterans who can't work, or can't work as much, because of an accepted service-related condition. Not a pension, not a lump sum, not a reward for impairment points. They replace lost wages.
Guide
Veteran Gold Card vs White Card: What's the Difference? +
What each card covers, how you get one, and the new routes to Gold for DRCA veterans since 1 July 2026.
Read the Full Guide →
Watch: White Card vs Gold Card
Almost every veteran ends up with one of two treatment cards. The White Card pays for treatment of the conditions the Department of Veterans' Affairs (DVA) has accepted. The Gold Card pays for treatment of everything. This guide covers what each one pays for, how you get them, and why 1 July 2026 matters if your service was covered by the DRCA (the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988).
Guide
DVA Non-Liability Health Care: Free Treatment Without Proving a Claim +
Any mental health condition, plus cancer and pulmonary tuberculosis for some service types, treated at DVA's expense without proving service caused it. Who qualifies, how to apply, and what it does not get you.
Read the Full Guide →
Non-Liability Health Care (NLHC) is the part of the DVA system that pays for treatment without anyone having to prove your service caused the condition. Every current or former full-time ADF member gets it for any mental health condition, and veterans with certain types of service get it for cancer and pulmonary tuberculosis. It is treatment only. It is not a claim, it does not prove liability, and it never pays you compensation. This guide covers who qualifies, how to get it switched on, and how it fits with the liability claim you probably still need to lodge.
Guide
DVA Claim Knocked Back? Reviews and Appeals Explained +
What to do when DVA says no. The review pathway, the time limits that actually matter, and why evidence wins more appeals than arguments do.
Read the Full Guide →
Watch: Claim Knocked Back?
DVA said no. Or DVA said yes, but at a number that doesn't match what your body is telling you. Either way, that letter is a decision made by one delegate on the evidence in front of them at the time. It is not the final word. This is how the review system works and what turns a decision around.
Guide
Medical Separation from the ADF: What You Need to Know +
If you're going through a med sep, read this. What to do, when to do it, and how not to get caught out.
Read the Full Guide →
Watch: Claiming While Serving
Can I Claim While Serving?
If you're facing an ADF medical separation, the transition period is your golden window. What you do before your discharge date matters more than most people realise. Here's how not to get caught out.
Guide
Retrospective Medical Discharge Eligibility +
One of the most misunderstood pathways in the DVA system. What it actually is, and who it's for.
Read the Full Guide →
A retrospective medical discharge (your super fund calls it retrospective invalidity) reclassifies how you were separated from the ADF, and it can unlock entitlements like ComSuper invalidity benefits you never had access to. It's one of the most misunderstood pathways in the system.
Guide
ComSuper vs DVA Entitlements +
Two different systems, both there to support you. Why you might be entitled to both, and how they work together.
Read the Full Guide →
ComSuper and DVA are two different systems, and many veterans are entitled to both. Here's the difference, and why having one doesn't disqualify you from the other.
Legislation
DVA Claims After 1 July 2026: What Actually Changed +
A plain-English rundown of what the VETS Act changed on 1 July 2026, sorted by where you sit: already claimed, never claimed, or already on payments.
Read the Full Guide →
Watch: One Act Replaces Three
On 1 July 2026 the Department of Veterans' Affairs (DVA) compensation system went from three Acts to one. That changes what you can claim, how it is measured and, for some, how much money is on the table. Sorted by your situation.
Guide
Choosing a DVA Advocate: Fees, Red Flags, What the Senate Found +
Do you need one at all, what the Senate inquiry found about commission fees, and what to ask before you sign anything.
Read the Full Guide →
Watch: Do I Need an Advocate?
You do not have to pay anyone to lodge a Department of Veterans' Affairs (DVA) claim. Plenty of veterans do it themselves, and free help exists. But if you are going to pay for an advocate, you need to know what the Senate found in 2025, what the fee traps look like, and what to ask before you sign anything. This is the straight version.
Reference
Print These. Keep Them.
Glossary
Every DVA acronym you will run into, from ADA to White Card, decoded in plain English.
Read the glossary →
More Videos
More Answers on YouTube.
Straight answers to real DVA questions, in plain English, direct from Kai.
Watch on YouTube →
Coming Soon
The BAC Blog.
A monthly column from Kai on DVA changes, advocacy reform and what we are seeing in claims. The first post is coming soon.